Returns & Exchanges

At ONLY, we want you to be completely satisfied with your fashion finds, which is why we offer a flexible 30-day return policy for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, we've made the reimbursement process simple and transparent.

1

Register Your Return

Log in to our online return portal using your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging and include the return form provided in your initial delivery.

3

Ship the Package

Attach the pre-paid return label to the outside of your parcel and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, your refund will be processed to your original payment method within 10-14 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing